Informativa sui rimborsi

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund. Which means, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 14 days of product delivery. 

Since products are only printed once ordered, returns and exchanges are not supported.

All products are unique and produced only once ordered. This also means that refunds are not supported if you ordered the wrong size, color, or simply change your mind.

If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.

However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 14 days of product delivery.

Please note that we will not be held responsible and will not offer reprints or refunds if the you ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund.

To start a return, please get in touch with our team using the "Contact Us" form and provide a clear photo showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

You can always contact us for any return question at lizchroman@loveoflearningenglish.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.